RETURN AND REFUND POLICY
Terms and Conditions
a. All goods remain the property of Anca Popescu until payment is made in full
b. We reserve the right to amend these Terms and Conditions at any time.
2. Returns policy
We operate a Returns Policy in accordance with United Kingdom Distance Selling Regulations.
a. Order Cancellation
This clause does not apply to Commissioned Artwork. See paragraph b.
If the goods have already been dispatched then you are responsible for returning the goods.
Goods must be returned within 7 days and must be undamaged. A full refund, will be made upon return of the goods.
b. Commissioned Artwork.
I don’t accept cancellations
But please contact me if you have any problems with your order.
Acceptance of bespoke work is confirmed following receipt of images of the work. If the goods are received and the goods reflect the images and the goods are undamaged then no refund will be offered.
Commissioned Artwork deposits are non-refundable
c. Damaged Artwork
If the goods are damaged a full refund will be offered following submission of photographic evidence of the damage.I gladly accept returns and exchanges
Just contact me within:3 days of delivery
Ship items back to me within:7 days of deliver
3. Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
4. Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
5. Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.